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Returns & Cancellation
Last updated 6 November 2026
Your right to cancel
If you are a consumer in the UK or the EU, you can cancel your order without giving a reason within 14 days of the day you (or someone you nominated) receive the goods. This right comes from the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.
Hygiene exception
Our products are personal care products. For health protection and hygiene reasons, the right to cancel does not apply once a product's seal has been broken after delivery. Unopened products in their original sealed packaging can be returned.
How to cancel
Tell us within the 14 days by emailing us at the address below with your name, order number and the products you want to return. You can use the model form at the end of this page, but you do not have to.
Send the goods back within 14 days of telling us, to:
[RETURNS ADDRESS]
You pay the cost of returning the goods [unless they are faulty or not as described].
Refunds
We refund the price you paid, including the standard delivery cost, within 14 days of receiving the goods back (or proof that you sent them back, if earlier). We refund using the same payment method you used. We may reduce the refund if the value of the goods has gone down because they were handled more than necessary.
Faulty or wrong products
If a product arrives damaged, faulty or is not what you ordered, contact us within [30] days. We will replace it or refund you in full, including return costs. This is in addition to your statutory rights.
Model cancellation form
To: [Company name, address and email]
I hereby give notice that I cancel my contract for the sale of the following goods:
- Ordered on / received on:
- Order number:
- Name:
- Address:
- Date: