Help
Shipping Policy
Last updated 6 November 2026
Where we ship
We ship from the United Kingdom to addresses in the United Kingdom and in all member states of the European Union.
Discreet packaging
Every order is sent in plain packaging with no product names or branding on the outside.
Delivery times and costs
- United Kingdom: dispatched within [1–2] working days, delivered in [1–3] working days.
- European Union: dispatched within [1–2] working days, delivered in [3–8] working days.
Shipping costs are shown at checkout before you pay.
Delivery times are estimates and can be longer during holidays or because of customs checks. You receive a tracking number by email once your order is shipped.
Orders to the European Union: customs and VAT
Because we ship from the UK, orders to the EU are imports and pass through customs.
[OPTION A, if registered for IOSS: Our EU prices include EU VAT, which we collect at checkout under the Import One-Stop Shop (IOSS). You will not pay import VAT or customs charges on delivery for orders up to €150.]
[OPTION B, if not registered for IOSS: Import VAT and any customs charges are payable by you to the courier on delivery. The amount depends on your country.]
Problems with delivery
If your parcel is late, lost or damaged, please contact us with your order number. We will investigate with the courier and, where the parcel is lost or damaged, send a replacement or refund you.
Please make sure your delivery address is correct. If a parcel is returned to us because the address was wrong or it was not collected, we can re-send it once the additional shipping cost is paid.