Legal
Terms & Conditions
Last updated 6 November 2026
These terms apply to every order placed on this website. Please read them before ordering. The seller is the company named in the company details at the bottom of this page ("we", "us").
1. Who can buy
You must be at least 18 years old and live in the United Kingdom or a member state of the European Union. By ordering you confirm that this is the case.
2. Our products
Our products are intended for adults. Always read the label and the leaflet before use. Our products are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, take medication or are unsure whether a product is suitable for you, consult a doctor or pharmacist before use. Stop using the product if you experience any irritation or allergic reaction.
Product images are for illustration. Packaging may differ slightly from the images shown.
3. Your account
You are responsible for keeping your login details confidential and for the accuracy of the delivery details you provide.
4. Orders and contract
Your order is an offer to buy. After payment you receive an order confirmation by email. The contract between you and us is formed when we send that confirmation. We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing error or if we suspect fraud. If we cancel an order you have paid for, we refund you in full.
5. Prices and payment
Prices are shown in pounds sterling (GBP) for delivery to the United Kingdom and in euros (EUR) for delivery to the European Union. [Prices include VAT at the applicable rate.] Shipping costs are shown at checkout before you pay.
Payments are processed securely by Mollie B.V. We never see or store your full card details.
6. Delivery
We ship from the United Kingdom. Delivery times, costs and customs information are described in our Shipping Policy. Risk in the goods passes to you when they are delivered to you or to a person you nominated.
7. Your right to cancel
You have a legal right to cancel your order within 14 days of receiving it. For hygiene and health protection reasons, this right ends once the seal of a product has been broken. Full details are in our Returns & Cancellation Policy.
8. Faulty or incorrect products
If a product is faulty, damaged or not as described, contact us and we will repair, replace or refund it in line with your statutory rights: in the UK under the Consumer Rights Act 2015, and in the EU under the consumer laws of your country. These terms do not affect your statutory rights.
9. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not responsible for loss caused by use of a product contrary to its instructions.
10. Complaints
If you are unhappy with your order, please contact us using the details below. We aim to reply within [3] working days.
11. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland, Northern Ireland or the European Union, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in your local courts.
12. Changes
We may update these terms from time to time. The version published at the time of your order applies to that order.